Blackhawk hosting guarantees the following services in the described manner:

  1. Monthly hosting. Can be purchased for multiple months. Once purchased, the product setup will take 24 hours to complete. Customers are notified via e-mail with a link upon completion. Customers can also manage this purchase from My Account and Orders section.

  2. Design. Can be purchased individually. Once purchased, the product setup will take 24 hours to complete. Customers are notified via e-mail with a link upon completion. Customers can also manage this purchase from My Account and Orders section. Customers have access to a Free Designs section from WordPress.org on the My Account Page, so that they may view some designs they may like, for inspiration.

  3. Free Subdomain. No purchase necessary. Once ordered, setup will take 24 hours to complete. Customers are notified via e-mail with a link upon completion. Customers can also manage this asset from My Account and Orders section.

  4. Cancellation & Refund Policy. Orders can be cancelled while in New, Processing or On Hold status. Cancelling orders issues an instant refund. If you’ve signed the Blackhawk General Contract, then this cancellation nulls and voids that contract. Once an order has been processed, paid and confirmed, no refunds can be issued. Design costs, post design and approval cannot be refunded as they include working hours to create the design.